Privacy Policy

1. Introduction

Ratnakar ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name, email address, phone number, and postal address
• Date of birth and gender preferences
• Payment information (processed securely via third-party providers)
• Communication preferences and purchase history
• Information provided through appointment bookings, contact forms, and customer service interactions

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including IP address, browser type, operating system, referring URLs, and pages viewed.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil orders and appointments
• To provide customer support and respond to enquiries
• To personalise your shopping experience
• To send promotional communications (with your consent)
• To improve our website, products and services
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, provided they agree to keep this information confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer at privacy@ratnakar.com or write to us at: Ratnakar, Ground Floor, Palladium Mall, Lower Parel, Mumbai 400013.