Frequently Asked Questions

Because each piece of fine jewellery is crafted with individual care, we do not use a standard automated checkout. To place an order: Browse our website or prepare your custom design ideas. Reach out to us via Email, WhatsApp, or through our website contact form. Our jewellery specialists will discuss your requirements, guide you on specifications, and finalize your order details. Once confirmed, we will send you a personalized payment link to secure your purchase.

We believe buying fine diamond jewellery should be a personalized, transparent experience. Speaking with us directly ensures that your ring size, metal choice, diamond specifications, and custom details are completely accurate before crafting begins.

Yes. We offer one-on-one virtual consultations via Google Meet, Zoom, or WhatsApp to showcase designs, discuss diamond quality, and answer any questions in real time.

Once your design and requirements are finalized with our team, we will send you a secure Razorpay payment link via email or WhatsApp to complete your transaction safely online.

Yes! We specialize in bespoke fine jewellery. You can share your sketches, inspiration photos, or ideas with our team. We will work closely with you to refine the concept and bring your vision to life.

Absolutely. Any piece from our catalogue can be customized with your choice of gold purity (14K, 18K), gold color (Yellow, White, Rose), ring size, or specific diamond grades.

Yes. We work with both high-grade Natural Diamonds and ethically created Lab-Grown Diamonds, allowing you to choose the option that best aligns with your preferences and budget.

Yes. All major diamonds come with authentic grading certificates from globally recognized gemological laboratories (such as GIA or IGI), ensuring total transparency regarding your stone's quality, cut, clarity, and carat weight.

Yes, we ship globally to customers around the world using secure, fully insured international courier services such as FedEx, UPS, or equivalent specialized transit partners.

Because our pieces are made to order, the entire process, including hand-crafting, quality inspection and international delivery, typically takes 20 to 25 business days from the date payment is confirmed.

Customs duties, taxes (such as VAT or GST), and local import fees depend on your destination country's regulations. Any applicable local duties or taxes are the responsibility of the customer upon arrival in your country.

You can reach our team directly via email or WhatsApp. We respond promptly to guide you through new orders, order updates, or custom design queries.